The time line on this story is very important all happened on 1/8/2013
Lets call this member “Jack” and understand this is something new to me im not bashing a member I just don’t understand.
at 1:51:25 Pm PST my time a new member joined a traffic exchange.
at 1:52:58 Pm PST this member confirmed his account Via email
at 1:55:55 Pm PST this member finished surfing 7 pages total
At this point no ads have been added, no banners, no social info, Nothing more than I described.
AT 2:02 PM PST I receive an email and I quote:
“The only one who benefits from a site like this is the one who created it.
Will not be back”
With the subject line “Remove Me”
I removed the member and that part ends. but here comes the then I started thinking.
So then I started thinking it over and over.
I have a few ways to look at this outcome. The first it’s 100% the members fault and I did everything right. But let’s face it that is not really what happened.
Second I need to stop and look at the site and see where the site failed the member and me.
and last and most likely. Add the two from above and accept full responsibility for failing them both. I need to take a few steps back and truly work with the site from every direction. Something I have known but have just not wrapped my head around to do.
I want to thank “Jack” cause some times the hardest thing to do is fix what you have the most pride in.
but also understand 11 minutes is all the time “Jack” gave me and when you deduct for sending the email and surfing. You don’t have a whole lot of time to help your members get on the right path to start their journey.
and that is my traffic exchange 2 cents
“Jack” if you read this I sent you an email and would love to learn from your experience today.